Support

Write to support@flowzy.ai and include your pilot name (Settings, top of the screen) so we can find your account. We answer within two working days.

Common questions

My progress is gone after reinstalling

Progress lives in a cloud save tied to your anonymous account. If you linked an e-mail address, go to Settings → Account and sign in with it to restore everything. Without a linked e-mail, the save cannot be recovered on a new device.

A purchase did not arrive

Open Settings → Restore purchases. If the gems or the Nova Pass still do not show, e-mail us the receipt from Apple or Google.

Cancel the Nova Pass

Subscriptions are managed by the App Store or Google Play, not inside the game. Settings → Manage subscription opens the right page.

Delete my account and data

Settings → Delete account & data erases everything immediately. Details and the e-mail route are on the account deletion page.

Report a bug

Tell us the device model, OS version and what you were doing. A screenshot or a short recording helps a lot.